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Our Patient Care Team will get in touch with you via Whatsapp / phone to confirm your booking
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Receive results and / or memo within 2 days from time of appointment.
If COVID-19 PCR Swab / IgM Serology test is done during the clinic’s morning shift (i.e. no later than 12.30pm), lab results / memos will be ready and sent out within the next day.
If COVID-19 PCR Swab / IgM Serology test is done after the morning shift, lab results / memos will be ready and sent out within 2 days.
Note: Our Clinics are open daily, including public holidays
1. What does each test check for?
COVID-19 polymerase chain reaction (PCR) swab test
The PCR swab tests directly detect the presence of the COVID-19 antigen in an individual via a swab through the nose and sent to our laboratory partner (turnaround time 24-36 hours). This is the most accurate and definitive test for COVID-19.
COVID-19 Serology IgM rapid test
The Serology IgM test detects the body’s immune response to the infection caused by the virus. This is done by a blood test sent to our laboratory partner (turnaround time 24-36 hours). Serology tests cannot be used solely to determine COVID-19 infection.
COVID-19 Antigen Rapid Test (ART)
The ART is an additional test for COVID-19 used mainly for pre-event testing. This test is less accurate than the COVID-19 PCR Test and is used as a complementary test. Results will be available within 30min of taking the test, the patient remains at the clinic till the test result is issued.
2. Do I need to seek prior approval in order to get a COVID-19 test?
As of 1 December 2020, prior approval does not need to be sought from the authorities (MTI, MOM, MOH, etc.) to get a COVID 19 test.
3. Can I voluntarily do a COVID-19 test even if I am not planning to travel overseas?
Yes, anyone can request for a COVID-19 test even if they are not travelling overseas.
4. Can I walk-in and get a COVID-19 test done without an appointment?
Yes you may, but we highly encourage you to pre-book an appointment before coming down to the clinic to avoid unnecessary wait times. Please note that those with appointments will be served first.
5. If I need a memo stating the results of the test as I am travelling overseas (pre-departure testing) how do I get one?
For those travelling, a Pre-Departure COVID-19 Test Memo will be provided if the necessary documentation has been presented at the clinic :
NRIC/Work Pass
Passport
Details of flight (softcopy OK)
6. What special preparation do I need to do prior to a COVID-19 test?
No special preparation (e.g. fasting) is required.
7. How long will the appointment take?
Total appointment duration for COVID-19 tests are as follows :
PCR swab Test – 30 minutes
IgM Serology Test – 30 minutes
Antigen Rapid Test – 30-45 minutes
8. Are there subsidies for COVID-19 tests?
No, there are no subsidies for all asymptomatic COVID-19 tests (i.e. pre departure / COVID-19 PCR test and COVID-19 ART).
9. What is the required testing window for getting the Pre-Departure COVID-19 PCR test done?
The required testing window varies according to destination country and is calculated based on your flight timing. You should book your Pre-Departure COVID-19 PCR test at least 2 days (e.g. for China) or 72 -96 hours prior to your flight (whichever is applicable based on requirements set out by your destination country).
You may choose to proceed with the COVID-19 PCR swab test if it is within 48 hours of your flight. However, do understand that there is the chance that the result may not be ready in time for your flight, and you may not be able to proceed with your departure. In such an instance, Heartland Health and/or the appointed laboratories vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.
10. How soon after taking the COVID-19 PCR test will I receive the test result memo?
If COVID-19 PCR Swab / IgM Serology test is done during the clinic’s morning shift (i.e. no later than 1pm), lab results / memos will be ready and sent out within the next day.
If COVID-19 PCR Swab / IgM Serology test is done after the morning shift, lab results / memos will be ready and sent out within 2 days.
This turnaround time includes public holidays and weekends.
11. What payment modes are accepted for the COVID-19 PCR tests?
Our clinics are only able to accept cash / NETS payment only.
12. Is COVID 19 PCR testing done for infants / toddlers? How is it done for them?
Yes our doctors will perform either nasal or oral swabbing for younger patients.
The chosen swabbing method will be performed according to the doctor’s discretion.
13. What happens if my COVID-19 PCR test result is inconclusive?
There is a possibility that the COVID-19 PCR test results may be inconclusive. Should such an event occur, a repeat test may be conducted and is chargeable. Should this result affect your departure, HeartlandHealth and/or the appointed laboratory vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.
14. What happens if my COVID 19 PCR test result is positive?
Should you test positive for COVID 19, you will not be able to obtain a memo for fitness to travel. You will be contacted at the soonest possible for an urgent referral to the National Centre for Infectious Disease (NCID) for subsequent care and management.
15. What if I require a non standard memos?
All COVID-19 PCR test result memos issued are standardised, according to the Ministry of Health (MOH) guidelines. Unless otherwise requested prior to the swab test, we do not issue non-standard format memos pertaining to pre-departure COVID 19 PCR tests. Depending on the nature of requests, non-standard memos may incur additional charges.
16. Can I obtain a hardcopy of the swab result memo?
Once you receive your COVID-19 PCR test result memo via email, you may go down to the clinic to collect a hard copy print out of the result memo. Please note clinic operating hours before heading down to the clinic.
17. What if the COVID-19 PCR test results are not received in time for my flight?
Please refer to the indemnity agreement.
18. How can I cancel or amend my appointment once it has been confirmed?
To cancel or amend a confirmed appointment please reach us by replying to the WhatsApp or email appointment confirmation.
19. What if my flight timing has changed?
Please reach us by replying to the WhatsApp or email appointment confirmation message with your new flight details and we will endeavour to reschedule your appointment accordingly.
20. What if I miss my appointment?
Please call the respective clinic that your appointment has been made at, we will endeavour to reschedule your appointment accordingly/have you seen by the doctor at the next available appointment slot.
COVID-19 polymerase chain reaction (PCR) swab test
The PCR swab tests directly detect the presence of the COVID-19 antigen in an individual via a swab through the nose and sent to our laboratory partner (turnaround time 24-36 hours). This is the most accurate and definitive test for COVID-19.
COVID-19 Serology IgM rapid test
The Serology IgM test detects the body’s immune response to the infection caused by the virus. This is done by a blood test sent to our laboratory partner (turnaround time 24-36 hours). Serology tests cannot be used solely to determine COVID-19 infection.
COVID-19 Antigen Rapid Test (ART)
The ART is an additional test for COVID-19 used mainly for pre-event testing. This test is less accurate than the COVID-19 PCR Test and is used as a complementary test. Results will be available within 30min of taking the test, the patient remains at the clinic till the test result is issued.
As of 1st December 2020, prior approval does not need to be sought from the authorities (MTI, MOM, MOH, etc.) to get a COVID 19 test.
Yes, anyone can request for a COVID-19 test even if they are not travelling overseas.
Yes you may, but we highly encourage you to pre-book an appointment before coming down to the clinic to avoid unnecessary wait times. Please note that those with appointments will be served first.
For those travelling, a Pre-Departure COVID-19 Test Memo will be provided if the necessary documentation has been presented at the clinic :
NRIC/Work Pass
Passport
Details of flight (softcopy OK)
No special preparation (e.g. fasting) is required.
Total appointment duration for COVID-19 tests are as follows :
PCR swab Test – 30 minutes
IgM Serology Test – 30 minutes
Antigen Rapid Test – 30-45 minutes
No, there are no subsidies for all asymptomatic COVID-19 tests (i.e. pre departure / COVID-19 PCR test and COVID-19 ART).
The required testing window varies according to destination country and is calculated based on your flight timing. You should book your Pre-Departure COVID-19 PCR test at least 2 days (e.g. for China) or 72 -96 hours prior to your flight (whichever is applicable based on requirements set out by your destination country).
You may choose to proceed with the COVID-19 PCR swab test if it is within 48 hours of your flight. However, do understand that there is the chance that the result may not be ready in time for your flight, and you may not be able to proceed with your departure. In such an instance, HeartlandHealth and/or the appointed laboratories vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.
If COVID-19 PCR Swab / IgM Serology test is done during the clinic’s morning shift (i.e. no later than 1pm), lab results / memos will be ready and sent out within the next day.
If COVID-19 PCR Swab / IgM Serology test is done after the morning shift, lab results / memos will be ready and sent out within 2 days.
This turnaround time includes public holidays and weekends.
Our clinics are only able to accept cash / NETS payment only.
Yes, our doctors will perform either nasal or oral swabbing for younger patients.
The chosen swabbing method will be performed according to the doctor’s discretion.
There is a possibility that the COVID-19 PCR test results may be inconclusive. Should such an event occur, a repeat test may be conducted and is chargeable. Should this result affect your departure, HeartlandHealth and/or the appointed laboratory vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.
Should you test positive for COVID-19, you will not be able to obtain a memo for fitness to travel. You will be contacted at the soonest possible for an urgent referral to the National Centre for Infectious Disease (NCID) for subsequent care and management.
All COVID-19 PCR test result memos issued are standardised, according to the Ministry of Health (MOH) guidelines. Unless otherwise requested prior to the swab test, we do not issue non-standard format memos pertaining to pre-departure COVID-19 PCR tests. Depending on the nature of requests, non-standard memos may incur additional charges.
Once you receive your COVID-19 PCR test result memo via email, you may go down to the clinic to collect a hard copy print out of the result memo. Please note clinic operating hours before heading down to the clinic.
Please refer to the indemnity agreement.
To cancel or amend a confirmed appointment, please reach us by replying to the WhatsApp or email appointment confirmation.
Please reach us by replying to the WhatsApp or email appointment confirmation message with your new flight details and we will endeavour to reschedule your appointment accordingly.
Please call the respective clinic that your appointment has been made at, we will endeavour to reschedule your appointment accordingly/have you seen by the doctor at the next available appointment slot.